Returns & Exchanges
At dip, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products that don't meet your expectations. Simply ensure the items are lightly used or unopened to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Drop Off Package
Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of receiving your label.
Receive Your Refund
After our team inspects the returned items at our warehouse, your refund will be processed and credited back to you within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing